Privacy policy

1. Who we are

sponsor.ink is operated by LAN Media Limited (“we”, “us”), registered in Scotland under company number SC775540. Registered office: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.

We are the controller of personal data we collect through the website and service, unless this policy says a processor holds data on our instructions.

Privacy requests: contact form.

2. Scope

This policy covers the sponsor.ink website, signed-in product, contact forms, and service emails. It does not cover third-party websites where content may be published. Those sites have their own policies.

3. Data we collect

Depending on how you use the service, we may collect:

• account details such as name, email, password (stored hashed), and role;
• profile and marketplace information you submit, including listings, orders, messages, and related files;
• contact and support messages;
• technical data such as IP address, browser type, device information, timestamps, and security logs;
• cookie and similar storage data, as described in our cookie policy;
• payment-related metadata from payment providers when you use paid features (we do not store full card numbers on our servers).

4. How we use data

We use personal data to:

• provide and operate the service;
• create and manage accounts;
• process listings, orders, messages, and payments where available;
• send transactional and service messages;
• respond to enquiries and support requests;
• secure the service and prevent abuse;
• understand usage and improve the product;
• meet legal, tax, and accounting duties.

We do not sell personal data.

5. Legal bases

Where UK or EU data protection law applies, we rely on contract, legitimate interests (such as security and service improvement), legal obligation, and consent where we ask for it. You may withdraw consent where processing is based on consent.

6. Sharing

We share data only as needed to run the service, including with:

• other users involved in a listing or order, to the extent needed to fulfil that deal;
• hosting, infrastructure, email, analytics, security, and payment providers;
• professional advisers and authorities where required by law or to protect legal rights.

Processors act on our instructions under appropriate agreements.

7. International transfers

Some providers may process data outside the UK or EEA. Where that happens we use appropriate safeguards recognised under applicable law.

8. Retention

We keep personal data only as long as needed for the purposes above, including account life, commercial records, security, disputes, and legal requirements. Logs are usually kept for shorter periods unless needed for an investigation.

9. Security

We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure. Keep your login details safe and tell us if you suspect misuse.

10. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict personal data, to object to certain processing, and to data portability. You may also complain to a supervisory authority such as the ICO in the UK or your local authority in the EU.

Use the contact form to make a request. We may need to verify your identity. Some rights have legal limits.

11. Children

The service is intended for adults acting in a business or professional capacity. We do not knowingly collect personal data from children under 16.

12. Changes

We may update this policy. We will change the date on this page and, where reasonable, notify account holders of material changes.

13. Contact

Privacy questions and requests: contact form.